An insurance report tells your insurer what was damaged, what caused it and what the repair will cost. I open the MacBook, test it, photograph the damage and write it up. It costs $150.
What is in the report?
Each report covers these seven things.
- The model of the MacBook.
- Your account of what happened.
- What I found inside, with photos taken through a microscope.
- The test readings from the damaged parts.
- Whether the damage fits what You said happened.
- The repair work needed.
- The estimated cost of the repair.
Your account and my findings are kept apart in the report, so the insurer can see which is which.
Which insurers do you work with?
MacComputerNSW is an approved repairer for NRMA, Allianz, AAMI, Youi, Budget Direct and GIO.
What should I do before I bring it in?
Do these three things.
- Turn it off and unplug the charger.
- Do not try to start it again.
- Write down what was spilt, how much and when.
The owner in the job below unplugged it and did not try to restart it.
What does a real insurance report look like?
This is a job I did on a MacBook Pro from Mosman.
| Model | MacBook Pro 14-inch M3 Pro (A2992, 2023) |
| What happened | About 200 ml of flat white, with full cream milk and no sugar, went across the keyboard. The Mac shut down at once. |
| What the owner did | Unplugged the charger and did not try to restart it. It came in the next day for a report for an accidental damage claim. |
| What I found | Coffee under the keyboard and on parts of the logic board. Corrosion on the power parts. The Mac could not start. |
| What the report said | The damage fits a coffee spill. It needs a full clean of the logic board, a board repair and a new keyboard. |
| Repair estimate in the report | $895 |
| Time | 2 working days |
| Cost of the report | $150 |
The logic board is the main circuit board that runs the Mac. Corrosion is damage that works like rust on tiny metal parts.
Is the Mac repaired as part of the report?
No. In the job above the Mac was not repaired. It went back to the owner as it was, to wait for the insurer’s answer. If You go ahead with the repair later, the $150 comes off the repair price.
Can the repair cost change?
Yes, and the report says so. A Mac that cannot start cannot be fully tested. In the job above, the screen and battery looked fine but could not be tested until the Mac had power. The report said more faults could show up once it did.
What if it cannot be repaired?
Then the report says that, and why. See a job where the repair would have cost more than the Mac was worth.
What does it cost?
The report costs $150. That covers opening the Mac, the tests, the photos and the written report. In the job above it took 2 working days.
When should I get help?
Bring it in as soon as You can after the spill. In the job above it came in the day after the spill.
See prices and more real repairs on the MacBook water damage repair page.
Give me a call or send a few photos of what happened … happy to have a look!!